Politique de confidentialité

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. It applies to our services, accounts, websites, and any communication between you and us.

1. Legal Status

We are responsible for handling the personal data you provide to us in connection with our services. We process personal data to operate our platform, verify accounts, provide support, and comply with legal obligations.

Our processing is based on one or more lawful grounds, including your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate interests (for example, to prevent fraud and to improve our services).

When we transfer your personal data across borders, we use safeguards permitted by applicable law to protect your information.

2. Registration and Login Process

We collect personal data when you register for an account and when you log in. This typically includes:

• Contact details (email, phone number).
• Account credentials (username, password).
• Profile information (name, date of birth, address).
• Age verification and identity documents where required to meet legal or regulatory obligations.

We use this information to create and maintain your account, confirm you meet minimum age requirements, and to verify your identity when necessary. KYC (Know Your Customer) documents may be required before certain account activities are permitted.

We also retain records of account activation and verification events to demonstrate compliance and to respond to inquiries.

3. Games and Software Providers

To provide gameplay and related services, we may share limited personal data with selected third-party game and software providers. Shared information is restricted to what is necessary for game functionality and to ensure fairness.

We may also process aggregated or anonymised usage data to analyse game popularity and system performance. Aggregated data does not identify you personally.

4. Bonuses and Promotions

We use your personal data to manage promotions and bonuses, including eligibility checks and crediting promotional benefits to your account. This may include tracking participation, enforcing promotional rules, and preventing abuse.

We may contact you about offers and promotional opportunities if you have consented to receive marketing communications. You can withdraw your consent at any time through your account settings or by contacting us.

5. VIP and Loyalty Program

Participation in loyalty or VIP programs requires processing data about your account activity and preferences. We use this data to calculate loyalty points, determine tier eligibility, and provide personalised rewards.

We may profile your activity to offer suitable loyalty benefits. You have the right to object to such profiling where it produces legal effects concerning you or similarly significantly affects you.

6. Payment Methods and Banking Terms

We collect certain personal data that is necessary to identify you and to meet compliance requirements associated with account funding and withdrawals. We do not store unnecessary payment details beyond what is required for verification and regulatory purposes.

Where personal data is processed for financial verification, we keep access to that information restricted and only share it with service providers who need it to fulfil regulatory obligations.

7. Key Terms and Conditions

We retain personal data for as long as is necessary to provide our services, to comply with legal obligations, and to resolve disputes. Retention periods vary depending on the nature of the data and the purpose of processing, but we document retention policies and apply them consistently.

Certain account actions such as restriction, suspension, or closure are recorded and retained to support investigations, audits, and to prevent future abuse. If your account is restricted or closed, we will inform you of any rights you may have to access data or to request deletion where applicable.

8. Mobile and Technical Features

When you access our services from a mobile device, we may collect device identifiers, operating system information, and app usage data to ensure proper function and security. If you use features such as biometric login, we only store metadata required to enable the feature; biometric data itself is not held by us.

We may request permission to access your device camera for document uploads. Images and documents you provide are stored securely and used only for verification and compliance purposes.

9. Security and Fair Play

We protect personal data using appropriate technical and organisational measures. These measures include access controls, encryption in transit and at rest, secure data storage, and regular security testing.

We limit access to personal data to employees, contractors, and processors who require it to provide services. All third-party processors are required to maintain adequate safeguards and to act only on our instructions.

10. Responsible Gambling Features

To support responsible play, we process information about your account activity and preferences to enable features such as deposit limits, session reminders, time-outs, and self-exclusion. These tools rely on the processing of your usage data to function correctly.

We may also process data to refer you to support organisations if you request help or if indicators of problematic play are detected according to our policies.

11. Advantages and Disadvantages

We use personal data to provide a secure, personalised, and compliant service. Benefits to you include account protection, tailored offers, and access to responsible‑gaming tools.

Processing personal data carries certain privacy risks, such as the potential for unauthorised access if safeguards fail. We work to minimise these risks through security measures and ongoing monitoring.

12. General Casino Information

Your rights under applicable data protection law include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of data where there is no legal reason for us to retain it.
• The right to restrict or object to certain processing, including profiling for marketing or loyalty purposes.
• The right to data portability where processing is based on consent or a contract and carried out by automated means.
• The right to withdraw consent at any time without affecting prior processing.

To exercise any of these rights, or for privacy-related inquiries, contact us at: [email protected]

If you are located in the European Economic Area, you also have the right to lodge a complaint with a supervisory authority. We will respond to requests in line with applicable timelines and may ask for information to verify your identity before fulfilling a request.

We may update this Privacy Policy from time to time. When we do, we will make the revised policy available and note the date of the last update.